Return Policy

Returns and Refunds Policy

 

To ensure a positive shopping experience on our website, we have drawn up a returns and refunds policy designed to be transparent, fair, and favorable to our customers.

 

Right of Withdrawal

 

  • The consumer's right of withdrawal applies within 14 days of receipt of the goods, without the need to provide any reason. To exercise the right of withdrawal, you must send us your decision by sending a written communication via e-mail within the aforementioned 14-day period.

 

Conditions for Withdrawal

 

  • The goods you intend to return must be in the same condition in which they were received, without any signs of wear and tear or damage.
  • All accessories, original packaging, and documents included in the order must be included in the return.
  • Personalized or custom-made products may not be eligible for return, except for defective or damaged items.

 

Shipping Costs for Withdrawal

 

  • Shipping costs for returning goods are borne by the customer, except for products that are defective or damaged upon delivery of the order.

 

Refunds

 

  • Once the return is received, it will be inspected, and once approved, we will issue a refund within 14 working days. The refund will be made using the same payment method used for the purchase.

 

Defective or Damaged Products

 

  • If you have received a defective or damaged product, you must contact us within 7 days of receiving the goods. We will then provide you with detailed instructions on how to return and replace the product or issue a full refund for the order.

 

Withdrawal Procedure

 

  • Contact Clendy via e-mail at webmarketing@clendy.it to inform us of your decision to withdraw.
  • Carefully pack the goods to avoid damage during return shipping.
  • Return the goods to the address that will be provided in the detailed instructions.

 

Customer Support

 

  • Our customer support team is available to answer all your questions and provide assistance with the return process. To do this, please contact us at +39 3409682703 or via email at webmarketing@clendy.it.

 

We are committed to making the return process as smooth as possible, while ensuring customer satisfaction with purchases made on our website. Thank you for your trust and understanding.

 

Clendy S.p.A.