Welcome to our space dedicated to frequently asked questions, designed to provide clear and detailed answers to your questions. We have collected a series of common questions to offer useful information and simplify your experience with our products/services. If you don't find the answer you are looking for, please contact us directly. We are here to help you!
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Our FAQs
Quick navigation: Use the menu below to jump directly to the questions that interest you.
Detailed questions: Each question is followed by a detailed answer to provide you with complete information.
Frequent Updates: We regularly update this section with new FAQs.
Shipping
Shipping time varies depending on destination. Typically, domestic deliveries take between 2 and 5 business days, while international shipments may take longer.
We accept returns within 30 days of purchase. The product must be in the same condition in which it was received. Contact us to start the returns process.
Yes, shipping is free on orders over €29.99 in select areas. Please check the details during checkout.
You will receive an email with the tracking number once your order has shipped. Follow the instructions to track your shipment.
Contact us immediately and provide a photo of the damaged product. We will be ready to assist you with the replacement or refund of the damaged product.
Support
You can contact our customer service via email at webmarketing@clendy.it, fill out the form in the contact section or via Whatsapp at +39 340.9682703.
We accept payments via credit card, PayPal, bank transfer and other methods specified during checkout.
Yes, we offer loyalty programs and special promotions for repeat customers. Subscribe to our newsletter to receive exclusive offers.
For order changes or cancellations, please contact us as soon as possible. We will do our best to assist you, but please note that orders may be processed quickly.
Yes, we accept wholesale orders. Contact us for information on prices and wholesale conditions.
You can subscribe to our newsletter by entering your email address in the dedicated section on our website.
You can find our privacy and security policies in the dedicated section on the main page of our site.
You can check the status of your order by logging into your account on our site or by contacting customer service.
Our customer service is available Monday to Friday from 9:00 to 18:00.
